Operator Shift Leader - Conrad Nagoya

Conrad Nagoya is seeking an Operator Shift Leader to ensure that each customer experiences a memorable stay from arrival, during the stay, through to departure, in line with Hilton and the hotel policies and procedures.

Requirements

• Minimum 2 years of experience in the same position in a 5-star international branded hotel or comparable industry related experience.
• Basic spoken English to meet business needs.
• High customer service focus.
• Positive impact, take personal responsibility and initiative to resolve issues, communicating clearly with both customers and colleagues.
• Motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve personal performance.
• Flexibility and response to changing requirements, including the performance of any tasks requested.
• Good organization and coordination skills.
• Strong sense of responsibility and self-motivation.
• Patience and responsibility to solve all problems.
• Excellent relations with team members.
• Ability to work under great physical and mental pressure.
• Active promotion of the services and facilities of Hilton brands to guests and suppliers of the hotel.
• Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
• Familiarity with computer systems.