The Operator Manager organizes and coordinates the services to ensure that each customer experiences a memorable stay from arrival, during the stay, through to departure, in line with Hilton and hotel policies and procedures.
Requirements
- Minimum 2 years of experience in the same position in a 5-star international branded hotel or comparable industry related experience.
- Understand basic spoken English to meet business needs.
- Maintain a high customer service focus by approaching your job with the customers always in mind.
- Positively impact, take personal responsibility and initiative to resolve issues, communicating clearly with both customers and colleagues.
- Motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve personal performance.
- Be flexible and respond quickly and positively to changing requirements including the performance of any tasks requested of you.
- Maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals.
- Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.
- Good organization and coordination skills.
- Strong sense of responsibility and self-motivation.
- Patient and responsible to solve all problems.
- Able to maintain excellent relations with team members.
- Able to work under great physical and mental pressure.
- Actively promote the services and facilities of Hilton brands to guests and suppliers of the hotel.
- Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
- Familiar with computer systems preferred.
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance