Quality Manager
HiltonMorocco
Posted April 14, 2026
Full Time
About the Company
Hilton is a global hospitality leader operating 9,000 properties across 141 countries under 25 world-class brands, serving more than 3 billion guests in its 100-plus-year history. The company focuses on delivering exceptional guest experiences through cutting-edge technology such as Digital Key, automated room upgrades, and a seamless mobile booking platform. Hilton’s award-winning Hilton Honors loyalty program drives direct bookings, offering members exclusive points and experiences that transcend traditional rewards. With a culture recognized as a top workplace, Hilton empowers its 500,000 employees worldwide to embody the company’s founding vision of spreading hospitality’s warmth and light.
Job Description
The Quality Manager drives continuous improvement and innovation across all departments and areas of the hotel through analyzing customer feedback, conducting daily quality audits, reviewing & establishing Standards and SOPs, identifying top priorities & opportunities for improvement, communicating relevant information and facilitating Quality Focus Groups.
Requirements
- Strong communication skills, both verbal and written.
- Knowledge of training techniques.
- Proficiency, at an intermediate level, with computers and computer programs, including Microsoft Word, PowerPoint.
- Methodical and well-organized.
- Strong organizational, planning and analytic skills.
- A passion for delivering exceptional levels of Guest service.
- Excellent grooming standards.
- Flexible, reliable, accountable and resilient.
- Ability to work under pressure
Benefits
- Equal Opportunity Employer (EOE)
- Affirmative Action Employer (AA)
- Disability Act (ADA) Employer
- Veterans Employer