The Sales Coordinator implements all sales activities in his / her area of responsibility, under the general guidance and supervision of the Director of Sales and Senior Sales Managers, in coordination with the Director of Business Development.
Requirements
- Complete the relevant Hilton University courses promptly and pass the tests.
- Maintain an efficient filing, tracing and correspondence system for the division.
- Ensure that all incoming correspondence is replied within 24 hours and properly put on trace or file.
- Handle the coordination of follow-up actions by Sales & Marketing team members or other departments with relations to Sales.
- Prepare and send out quotations or contracts to travel agents and tour operators or related personnel.
- Update and maintain an update mailing list, handling and directing mail activities.
- Administer and coordinate any sales activities.
- Ensure that collaterals and promotional materials are on hand at all times.
- Responsible for internal communication such as departmental briefings, liaison with other departments and team member relations.
- Maintain the highest standards of professionalism, ethics and attitude towards all hotel guests, clients, and team members.
- Perform related duties and handle special projects as assigned by the Director of Sales.
- Attend daily departmental briefings and discussions.
- Issue communications and information regarding sales.
- Enhance and promote effective response to customer needs.
- Enhance teamwork among colleagues for effective performance, demonstrating honesty, care and non-discrimination in all relationships, establishing effective team member relations.
- Inform clients of current rates, tour operators on outlet promotions as well as any changes in rates by letters, fax and telephone calls.
- Maintain high level of exposure for the hotel in major market areas through telephone calls, fax, contacts and written communication to represent the hotel.
- Assist the Sales Manager and Sales Executive in conducting hotel inspections for all walk-ins, meeting groups and contracted clients.
- Inform customers promptly about all changes in hotel information.
- Carry out any other reasonable duties and responsibilities as assigned.
Benefits
- EOE/AA/Disabled/Veterans (Equal Opportunities Employer)
