The Assistant Outlet Manager at Jolie assists the Outlet Manager with the management of the Restaurant, in line with prescribed Hilton policies and procedures.
Requirements
- Maintain a high customer service focus by approaching your job with the customers always in mind.
- Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.
- Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel.
- Create an environment where everyone in the department and focus on “creating that special experience” to deliver exceptional customer service.
- Agree on and implement actions to make improvements to customer service.
- Ensure that all customer requests and queries are responded to promptly and effectively while assisting on the floor during peak periods each day.
- Have detailed knowledge of all departmental standards, explaining the standards to team members and managers, assessing team members’ performance against these standards.
- Prepare rosters and job schedules for team members to meet business needs.
- Maintain in-depth technical knowledge and skills required for the job.
- Maintain event and function histories to assist with returning events.
- Establish good communication with the Kitchen team, providing and communicate clear direction to the team.
- Understand the goals of the hotel and the department’s role in achieving it, communicating goals to the team.
- Keep the team up to date about departmental, hotel and company activities through regular communication meetings and memos.
- Assist the Outlet Manager with the preparation of events brochures.
- Identify, communicate and act on potential sales leads.
- Create an environment where “everyone sells”.
- Following company’s control procedures, controlling costs without compromising standards.
- Analyze and explain any financial variance against plan.
- Set-up and maintain the leave plans for the department.
- Assist with selecting, training, coaching and developing people to meet current and future needs of the department and the hotel.
- Understand the quantity and quality of people needed to operate the department.
- Assist with carrying out selection interviews and making effective recruitment decisions.
- Ensure that new recruits have all relevant information before commencing employment.
- Assist with planning and ensuring departmental orientation is carried out.
- Ensure that the Orientation Training Manual for each outlet is kept up to date.
- Ensure that standards trainings and assessments are carried out.
- Ensure the health, safety and wellbeing of customers and all team members.
- Carry out any other reasonable duties and responsibilities as assigned.
Benefits
- Health insurance
- Life insurance
- Retirement plan
- Paid time off
- Holiday pay
- Other benefits as per Hilton's policy
