The Assistant Outlet Manager at Jolie assists the Outlet Manager with the management of the Restaurant, in line with prescribed Hilton policies and procedures.
Requirements
- Maintain a high customer service focus
- Take personal responsibility and initiative to resolve issues
- Contribute ideas and suggestions to enhance operational procedures
- Actively promote the services and facilities of Hilton hotels to guests and suppliers
- Perform all duties and responsibilities in a manner that ensures safety and that of others
- Create an environment where everyone in the department focuses on 'creating that special experience'
- Actively seek verbal feedback from customers and team members
- Agree on and implement actions to make improvements to customer service
- Positively deal with and learn from customer complaints and comments
- Make sure all customer requests and queries are responded to promptly and effectively
- Be proactive towards guests, assisting them with any reasonable requests
- Ensure that all standards for service delivery are consistently delivered throughout the department
- Have detailed knowledge of all departmental standards
- Ensure that training on departmental standards is regularly conducted
- Monitor standards through regular standards review checks
- Prepare rosters and job schedules for team members
- Communicate effectively with the Front Office and Groups & Tours teams
- Understand the situation in other departments and its implication for your own department
- Plan ahead and ensure adequate resources are available
- Manage departmental operation and take action where necessary
- Coordinate with Engineering and Housekeeping departments
- Maintain in-depth technical knowledge and skills required for the job
- Establish good communication with the Kitchen team
- Understand the goals of the hotel and the department's role in achieving it
- Keep the team up to date about departmental, hotel and company activities
- Assist the Outlet Manager with the preparation of events brochures
- Identify, communicate and act on potential sales leads
- Create an environment where 'everyone sells'
- Following company's control procedures, controlling costs without compromising standards
- Analyze and explain any financial variance against plan
- Set-up and maintain the leave plans for the department
- Assist with selecting, training, coaching and developing people
- Understand the quantity and quality of people needed to operate the department
- Assist with carrying out selection interviews and making effective recruitment decisions
- Ensure that new recruits have all relevant information before commencing employment
- Assist with planning and ensuring departmental orientation is carried out
- Ensure that the Orientation Training Manual for each outlet is kept up to date
- Ensure that standards trainings and assessments are carried out
- Ensure the health, safety and wellbeing of customers and all team members
- Understand relevant OH&S legislations and their implications on the operation of the department
- Ensure that safe and healthy working practices are implemented at all times
- Carry out any other reasonable duties and responsibilities as assigned
