Customer Success Executive (NE Ohio)

Hippocratic AI is seeking a Customer Success Executive to serve as an embedded partner within client healthcare systems, implementing and operationalizing their AI solutions.

Requirements

• 5+ years of health systems experience, including customer success, account management, or project management.
• Experience leading complex, onsite implementations in clinical or operational healthcare environments.
• Exceptional relationship-building skills across an organization, from front-line staff to executives.
• Strong understanding of the healthcare industry, specifically clinical workflows and healthcare regulatory requirements.
• Experience working with cross-functional teams in a fast-paced startup environment.
• Strong project management skills with the ability to manage multiple workstreams onsite.
• Comfortable operating autonomously in a client-embedded role.
• Ability to satisfy client-specific credentialing requirements, including drug screening and proof of required vaccinations or immunizations, as mandated by the healthcare facilities where you will be deployed.

Benefits

• 401k Matching
• Retirement Plan
• Generous Paid Time Off