Customer Success Executive (Cleveland, OH)
Hippocratic AICleveland, Ohio, United States
Posted March 25, 2026
Full Time
About the Company
Hippocratic AI is a healthcare-focused artificial intelligence company that has developed a safety-oriented Large Language Model (LLM) designed to enhance accessibility and outcomes in global health. Founded by a team of medical professionals, researchers, and tech experts from renowned institutions, Hippocratic AI aims to bring deep healthcare expertise to every individual. The company has secured $278 million in funding from leading investors and is positioned to make significant strides in improving health through innovative AI solutions.
Job Description
Hippocratic AI is seeking a Customer Success Executive with health systems experience to serve as an embedded partner within client healthcare systems. The role involves implementing, operationalizing, and scaling HippocraticAIâs solutions, working alongside clinical, operational, and IT leaders to achieve measurable outcomes and strong adoption.
Requirements
- 5+ years of health systems experience, including customer success, account management, or project management
- Experience leading complex, onsite implementations in clinical or operational healthcare environments
- Exceptional relationship-building skills across an organization, from front-line staff to executives
- Strong understanding of the healthcare industry, specifically clinical workflows and healthcare regulatory requirements
- Experience working with cross-functional teams in a fast-paced startup environment
- Strong project management skills with the ability to manage multiple workstreams onsite
- Comfortable operating autonomously in a client-embedded role
- Ability to satisfy client-specific credentialing requirements, including drug screening and proof of required vaccinations or immunizations
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship