Operations Analyst

We are seeking a highly reliable and detail-oriented Operations Analyst to ensure the continuous, 24×7 operation of Hippocratic AI’s production systems, integrations, and customer/partner environments.

Requirements

• Bachelor's degree in Computer Science, Health Informatics, Information Systems, or a related field
• 3+ years of experience in operations, site reliability, NOC, technical support, or production monitoring roles
• Hands-on experience monitoring production systems, integrations, APIs, or data pipelines in a 24×7 environment
• Familiarity with alerting and monitoring tools (e.g., Datadog, New Relic, CloudWatch, Prometheus, Grafana, PagerDuty, Opsgenie, or similar)
• Experience writing scripts or automation using tools/languages such as Python, Bash, SQL, or similar
• Strong understanding of incident management processes, escalation procedures, and SLA-driven operations
• Excellent organizational skills with the ability to manage multiple alerts, issues, and priorities simultaneously
• Clear written and verbal communication skills, especially during high-pressure incidents
• Strong sense of ownership, reliability, and attention to detail

Benefits

• Competitive salary
• Stock options
• Medical, dental, and vision insurance
• 401(k) matching
• Generous parental leave
• Flexible PTO policy
• Professional development opportunities