Operations Analyst (for Healthcare AI Startup)
PomeloUnited States
Posted March 11, 2026
Full Time
About the Company
Pomelo specializes in placing top offshore talent with leading brands, startups, and agencies worldwide. We offer a comprehensive suite of services including recruiting, payroll, benefits, legal compliance, and training. Our all-in-one solution streamlines the hiring process, ensuring clients have access to high-quality professionals while managing global employment complexities efficiently.
Job Description
We are seeking a detail-oriented and analytical Operations Analyst to join our client's team and play a crucial role in their daily call analysis and reporting processes.
Requirements
- Analyze customer calls for quality, compliance, and issue identification
- Prepare detailed reports on call performance, trends, and areas for improvement
- Communicate findings to internal teams and clients through well-structured reports
- Collaborate with the quality assurance team to develop and refine call evaluation criteria
- Identify opportunities for improvement and efficiency gains in our technology
- Assist in the creation and maintenance of dashboards for real-time performance monitoring
- Contribute to the continuous improvement of our call analysis and reporting tools and methodologies
- Perform ad hoc administrative, business operations, and special project tasks as needed
Benefits
- Competitive pay, always in US dollars
- Work remotely from the comfort of your home
- Health & wellness benefit
- Paid holidays and time off
- Performance and referral bonuses
