VP of Customer Success
Hippocratic AIPalo Alto, California, United States
Posted October 31, 2025
Full Time
About the Company
Hippocratic AI is a healthcare-focused artificial intelligence company that has developed a safety-oriented Large Language Model (LLM) designed to enhance accessibility and outcomes in global health. Founded by a team of medical professionals, researchers, and tech experts from renowned institutions, Hippocratic AI aims to bring deep healthcare expertise to every individual. The company has secured $278 million in funding from leading investors and is positioned to make significant strides in improving health through innovative AI solutions.
Job Description
Hippocratic AI is a company developing a safety-focused LLM for healthcare. They are seeking a VP of Customer Success to lead a world-class team driving customer satisfaction, retention, and expansion. The role involves building and scaling customer success teams, establishing processes, nurturing relationships with healthcare organizations, and ensuring they maximize value from solutions. They emphasize a team-based work environment.
Requirements
- A bachelor’s degree from an accredited university
- 10+ years of experience in customer success, account management, or related roles
- 5+ years in leadership positions
- Proven track record of driving customer success in B2B SaaS or healthcare technology companies
- Strong understanding of the healthcare industry
- Exceptional interpersonal and communication skills
- Data-driven mindset
- Experience scaling customer success teams
- Startup experience
- Deep understanding of workflows within health systems
