Customer Success Manager

The Customer Success Manager is accountable for an assigned portfolio of clients and their engagement processes and solution delivery through all phases of on-boarding and implementation. The CSM serves as a Trusted Advisor to clients by understanding the client’s goals, planning, and controlling delivery, mitigating risks and constraints, and expertly communicating internally and with clients to meet or exceed client requirements.

Requirements

• 4+ years in a healthcare client facing role with progressive experience
• 4+ years leading complex projects
• Healthcare experience required; required experience in Risk Adjustment, Quality of Care
• Strong project performance analysis and strategic power point deck building skills
• Outstanding customer service skills
• Experience organizing, analyzing and presenting data
• Strong ability to learn at a fast pace, apply knowledge and be consultative.
• Strong computer (including Microsoft Office), grammar and multi-tasking skills
• Strong attention to detail, time management, and decision-making skills
• Ability to work with significant independence and minimal supervision
• Ability to travel during the week

Benefits

• Competitive salary based on your experience and skills
• Bonus Potential (based on role and is discretionary)
• 401k plans
• Room for growth and advancement
• Comprehensive Medical, Dental, and Vision insurance plans
• Tax-free Dependent Care Account
• Life insurance, short-term, and long-term disability
• Excellent PTO policy
• Great work-life balance environment
• Strong supportive teams