VP of Customer Success (Cleveland, OH)

Hippocratic AI is seeking a VP of Customer Success to lead our most strategic health system partnerships and a high-performing team of Customer Success Executives. The ideal candidate will combine executive-level client ownership with hands-on leadership of solution deployment, workflow adoption, and measurable long-term impact delivery.

Requirements

• 8-12+ years of experience in healthcare, including 5+ years in customer-facing leadership roles working with or within health systems
• Proven ability to lead and develop teams managing enterprise accounts and drive impact across large, matrixed provider organizations
• Deep knowledge of clinical workflows, operational processes, and care delivery models (especially nursing or revenue cycle)
• Experience leading cross-functional initiatives in a startup or high-growth technology environment
• Strong executive presence and communication skills, with comfort presenting to and influencing clinical and operational leadership
• Demonstrated success in implementation excellence, change leadership, and delivering measurable results in healthcare innovation
• Ability to satisfy client-specific credentialing requirements, including drug screening and proof of required vaccinations or immunizations, as mandated by the healthcare facilities where you will be deployed

Benefits

• Generous Paid Time Off
• 401k Matching
• Tuition Reimbursement
• Relocation Assistance