VP of Customer Success (Philadelphia, PA)

Hippocratic AI is seeking a VP of Customer Success to lead strategic health system partnerships and a high-performing team of Customer Success Executives. The role combines executive-level client ownership with hands-on leadership of solution deployment, workflow adoption, and measurable long-term impact delivery.

Requirements

• 8–12+ years of experience in healthcare
• 5+ years in customer-facing leadership roles working with or within health systems
• Proven ability to lead and develop teams managing enterprise accounts and drive impact across large, matrixed provider organizations
• Deep knowledge of clinical workflows, operational processes, and care delivery models
• Experience leading cross-functional initiatives in a startup or high-growth technology environment
• Strong executive presence and communication skills

Benefits

• Health insurance
• Retirement plan
• Paid time off
• Stock options