Customer Success Manager (BOG)
Hire Horatio CXBogota, Bogota, Capital District, Colombia
Posted March 9, 2026
Full Time
About the Company
Hire Horatio CX is a tech-enabled customer support outsourcing firm that partners with high-growth companies to develop and execute comprehensive customer service strategies. Offering a dedicated team for customer experience, call center operations, back office support, marketing campaigns, admin tasks, social media management, and sales support, Hire Horatio enables businesses to focus on their core competencies while ensuring reliable and trusted support services.
Job Description
As a Customer Success Manager at Horatio, you will be responsible for managing the complete customer lifecycle, providing guidance, and proactively identifying risks and celebrating wins for small to mid-sized clients.
Requirements
- Native English Speaker.
- BPO experience is mandatory for this role.
- Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
- 3+ years in a customer-facing role within a BPO, SaaS, or CX-focused environment.
- Prior experience as a Manager in Account Management, Customer Success Management, or a similar field is required.
