Quality Assurance Specialist (Honduras)

Horatio is looking for a highly energetic Quality Assurance specialist with a self-motivated employee who can evaluate associates on client-specific criteria, analyze complex technical issues, and communicate effectively with clients and team members.

Requirements

• Escalate and communicate detailed information about calls monitored to all clients and the Quality Assurance Coordinator.
• Answer Operations questions concerning QA guidelines and policies.
• Send out Red Flag/Fatal Error Audits to Quality Assurance Coordinator.
• Organize calibration sessions with team leads, managers, etc.
• Ability to analyze and solve complex technical issues.
• Strong communication skills (verbal and written communications).
• Strong attendance record.
• Ability to work independently.
• Professional demeanor.
• Ability to perform other related duties and assignments as required and assigned by supervisor or manager.
• Must demonstrate a good attitude and the ability to work as a team player
• Ability to multitask.
• Willing to work on a flexible schedule.