Customer Service Representative (Luxury & Fashion)

We're looking for a Customer Service Representative with experience supporting high-end luxury or fashion brands to deliver a premium client experience.

Requirements

• Experience in customer service for a luxury brand, fashion label, or premium retail environment
• Polished written and verbal communication skills in English with a strong command of tone and professionalism
• Ability to handle sensitive customer situations with composure and discretion
• High attention to detail and a genuine sense of ownership over every customer interaction
• Organized, proactive, and comfortable managing multiple open cases without dropping details
• Comfortable working fully remotely with a high degree of self-direction

Benefits

• Paid Time Off in accordance with company policy
• Observance of Holidays per company guidelines