Customer Service Representative (Luxury & Fashion)

We're looking for a Customer Service Representative with experience supporting high-end luxury or fashion brands to deliver a premium client experience. You will handle customer inquiries, resolve issues, and manage the full customer journey with discretion, warmth, and professionalism. This is a client-facing role inside a premium brand environment where your communication sets the tone.

Requirements

• Experience in customer service for a luxury brand, fashion label, or premium retail environment
• Polished written and verbal communication skills in English with a strong command of tone and professionalism
• Ability to handle sensitive customer situations with composure and discretion
• High attention to detail and a genuine sense of ownership over every customer interaction
• Organized, proactive, and comfortable managing multiple open cases without dropping details

Benefits

• Paid Time Off in accordance with company policy
• Observance of Holidays per company guidelines