Call Centre & Contact Centre Professionals

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities.

Requirements

• Matric (NSC) typically required; relevant diploma or degree (Business, Communications, Operations, Analytics, or similar) is advantageous
• Typically 6–12+ years in call centre/contact centre environments, including 3–6+ years in leadership or specialist ownership
• People leadership, coaching, performance management, and change delivery
• KPI-led operations management and continuous improvement (Lean/Six Sigma exposure beneficial)
• WFM fundamentals (forecasting, scheduling, real-time management, adherence)
• Quality assurance, training design, escalation/complaints management, and CX improvement
• Strong stakeholder management across Operations, IT, Compliance, Sales, and HR
• Systems/tools: CRM/case management (e.g., Salesforce, Zendesk), CCaaS/telephony, diallers, WFM tools, QA platforms, and reporting (Excel/Google Sheets; BI tools)

Benefits

• Private Health Insurance
• Pension Plan
• Paid Time Off
• Training & Development