Product & Operations Lead

We are seeking a technically fluent, commercially strong operator who can work at the intersection of product, applied research, customer success, and revenue growth. This individual will serve as a primary relationship owner for advanced AI customers, translate sophisticated technical requirements internally, and help scale customer partnerships tied to frontier model development.

Requirements

• Own strategic customer relationships end-to-end, from onboarding through renewal, expansion, and long-term partnership growth
• Serve as a trusted technical point of contact for advanced AI customers using data within model training and evaluation environments
• Understand customer data pipelines, workflow dependencies, annotation processes, and training stack requirements
• Translate customer feedback, use cases, and technical requests into structured internal briefs for Product, Engineering, and Operations teams
• Identify upsell, renewal, and expansion opportunities tied to new dataset demand or broader platform usage
• Support new business efforts including demos, technical scoping, proposals, and solution alignment
• Coordinate cross-functionally to ensure timely delivery, customer satisfaction, and execution excellence
• Surface market intelligence, customer pain points, and product opportunities to leadership
• Improve repeatable customer operations processes in a fast-scaling startup environment

Benefits

• Equity
• Benefits package