Head of Technical Support Distribution Automation Solutions

We are seeking an experienced and dynamic Global Technical Support Manager to lead and manage our global Technical Support Engineers for Distribution Automation Solutions. In this role, you will be responsible for ensuring high-quality support services, continuous team development, and collaboration across R&D, product management, and regional business units (HBUs).

Requirements

• Lead a global team of Technical Support Engineers, ensuring optimal team performance and productivity
• Monitor, manage, and continuously improve performance against defined KPIs
• Facilitate close collaboration between R&D and Technical Support to enhance customer satisfaction
• Ensure timely and high-quality resolution of customer complaints (CCRP process)
• Ensure compliance with applicable external and internal regulations, procedures, and guidelines