Customer Success Support Specialist (Bilingual Spanish / English)

Hiya is hiring a Customer Support Specialist to own the end-to-end support experience for our Strategic Operators and Enterprise Customers. As we scale our customer base and product offerings, we need someone who can ensure our most critical customers receive excellent, timely support while helping us build the systems and processes that will support continued growth.

Requirements

• 1–3 years of experience in customer support, preferably in a fast-paced SaaS environment
• Fluent Spanish speaker
• Hands-on experience with support platforms such as Zendesk or Salesforce Service Cloud
• Technical aptitude sufficient to troubleshoot product issues, understand API basics, and communicate effectively with engineering teams
• Demonstrated interest in or experience building support documentation, playbooks, or process improvements
• Strong written communication skills with attention to clarity and detail

Benefits

• 25 holiday plus bank holidays
• Opt in salary sacrifice pension scheme (company full 4% of basic salary contribution)
• Paid parental leave
• Private medical insurance through Vitality (including dental & vision)
• Employer-paid life insurance 2x base salary
• Donation Matching for a charity of your choice (up to $1,000/ year)
• WFH equipment stipend
• $1,000/year in Professional Development funds
• Lunch provided on in-office days