Director, eCommerce Product- Cruise Ticket

One of the best-known names in cruising, Princess is the world’s leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. The Director, eCommerce Product - Cruise Ticket leads the strategic vision, development, and optimization of the digital cruise ticketing experience across platforms.

Requirements

• Provide strategic leadership and vision for the direction of the e-commerce cruise ticket experience for all available digital platforms.
• Monitor market trends, competitive dynamics, and emerging technologies to ensure the booked guest portfolio remains aligned with the most commercially impactful innovations.
• Shape the product roadmap to reflect priorities by identifying and advancing initiatives that drive measurable business outcomes.
• Works closely with technology and engineering to drive the development and frequent releases.
• Lead collaboration across product, design, engineering, marketing, and operations teams.
• Ensure seamless execution of product initiatives from ideation to launch.
• Champion a user-first approach to enhance the digital ticketing journey.
• Use customer feedback, usability testing, and analytics to drive continuous improvement.
• Monitors KPIs such as conversion rates, ticketing completion rates, and customer satisfaction.
• Leverage data insights to prioritize features and optimize performance.
• Manage product backlogs, sprint planning, and iterative releases using agile methodologies.
• Ensure timely delivery of high-impact features and enhancements.

Benefits

• Cruise and Travel Privileges for You and Your Family
• Health Benefits
• 401(k)
• Employee Stock Purchase Plan
• Training & Professional Development
• Tuition & Professional Certification Reimbursement
• Rewards & Incentives