We are seeking a Client Relations and Development Analyst to join our team. The Client Relations and Development Analyst will support the Client Relations Manager in driving new business and strengthening client relationships.
Requirements
- Serve as the primary CRO point of contact for client opportunities and key relationship development supporting partners in the region/area determined by Management
- Develop and maintain strong relationships with key clients and stakeholders, understand their needs and provide tailored solutions
- Source new leads and opportunities for the CMAS section and cross sell other sections and practices when the opportunity arises
- Work with the Manager and Director to establish clear and measurable client engagement goals each year
- Participate in client development calls upon partner and/or CRO leadership request
- Stay informed about market trends and industry developments within the region/area determined by Management
- Analyze client data and feedback to identify trends, opportunities, and potential areas for improvement and growth
- Assist in identifying, planning, and participating in external conferences, events, and publications that support partners in business development and opportunity identification
- Support the reporting funnel, including tracking key performance indicators (KPIs), team engagement tagging on new matter intake, track opportunities, introductions, interactions, follow-up actions, and specific targets for HK Deal Flow, CMAS and other firm engagements as outcomes of these focused efforts
- Work in collaboration with the Sr. Analyst and Manager to produce regular reports on client engagement metrics, satisfaction levels, and service delivery, presenting findings to management
- Support client meetings, including agenda preparation, note-taking, and follow-up action tracking
- Collaborate cross-functionally with internal teams (Marketing, CRM, Finance, etc.) to resolve client, prospect and attorney needs
Benefits
- Comprehensive medical (PPO and HDHPs) plan
- Dental and vision plans
- Life and AD&D insurance
- Short and long term disability insurance
- Tax-advantaged accounts for health care expenses, including FSAs and HSAs
- FSAs for dependent care
- Health advocacy services
- Behavioral health and counseling resources for all family members
- 401(k)
- Profit sharing
- Backup dependent care
- Senior care planning support
- Resources for individuals with development disabilities and their caregivers
- Paid holidays and other paid time off
- Paid leave for new parents
