Operations Manager

Operations Manager responsible for elevating client service execution, driving cross-departmental efficiency and leading the transformation of client services into a centralized function.

Requirements

• 7+ years of experience leading operations in a client services, fulfillment or multi-location service environment
• Degree in business administration, operations management, supply chain/logistics, management or related field preferred
• Proven track record managing and developing client-facing teams, not just warehousing or logistics teams
• Proficient in CRM and client-service platforms, ERP or order-management systems and advanced Excel reporting
• Excellent written and verbal communication skills
• Experience with sampling operations or showroom environments is a meaningful advantage

Benefits

• Comprehensive medical, dental and vision insurance
• 401k retirement savings program with employer matching contributions
• Paid time off with at least 10 federal holidays observed throughout the calendar year