Operations Manager

Planned Companies –Operations Manager – Job Description Summary: An Operations Manager ensures exceptional service is provided to all residents and their guests. This role is responsible for engineering a professional facilities services team that maintains the building lobby and upholds our customer service standard while carrying out all workplace expectations and policies including financial management to ensure payroll budgetary goals are met.

Requirements

• Experience in a field supervisory or management level position
• Professional background in customer service and hospitality management
• Must be hospitality driven and offer any necessary assistance to clients and guests
• Must be able to coach and mentor team members
• Must possess the ability to multi-task
• Must possess ability to work in a team environment
• Must be able to proactively learn about all events, happenings, restaurants, etc. in the local neighborhood
• Basic knowledge of Microsoft Office (Word & Excel) and the Internet
• Proven organizational skills that exemplify attention to detail from beginning to follow-up on each project undertaken
• Proven leadership ability to develop and motivate team members and effectively provide supervision as well as train members to deliver high level customer service
• Effective interpersonal communication skills (written and oral) with ability to engage positively with clients
• Diplomatically handle delicate and challenging client concerns
• Must be well versed in budgetary and cost control responsibilities
• Ability to lift 50 pounds
• Customer service: 5 years (Preferred)
• Security experience: 3 years (preferred)

Benefits

• Medical
• Dental
• Vision
• 401K with employer match