Director of Support & Implementation
HomebaseHouston, Texas, United States
Posted September 8, 2025
Full Time
About the Company
Founded in 2019 in Singapore, Homebase is a leading Proptech company offering innovative real estate products and services to empower individuals in buying, selling, owning, and growing their portfolios. Backed by prominent global investors and featuring an elite management team from top institutions, Homebase operates across Vietnam's major cities and provinces, providing accessible solutions for homeownership and property investment.
Job Description
Homebase is seeking a Director of Support & Implementation to pioneer support-as-a-product, integrating AI, automation, and human insights. This role focuses on revolutionizing customer support and payroll onboarding through robust software and proactive initiatives. The goal is to drive revenue growth, reduce friction, and create a high-impact experience for both customers and employees.
Requirements
- 8+ years building high-performing support operations
- Deep familiarity with payroll systems and SaaS products
- Experience building AI-enabled customer interactions
- Proven ability to drive customer outcomes to revenue growth
- Exceptional cross-functional collaboration skills
- Track record of launching new support and onboarding methodologies
Benefits
- Stock options
- 401(k) with 4% match
- Comprehensive Healthcare
- Flexible Time
- Family Support
- Work From Anywhere Month
- Workspace Perks
