Customer Support Manager
BlueConicMexico City, Mexico City, Mexico
Posted September 15, 2025
Full Time
About the Company
BlueConic is a Customer Growth Engine that leverages AI-powered intelligence to help brands unlock the full value of their customer data. Offering services such as customer data collection, activation, insights, and real-time segmentation, BlueConic enables businesses to drive growth, increase retention, and optimize revenue. With over 500 global clients, including ASICS, Forbes, and Unilever, BlueConic stands out for its ability to create meaningful relationships and drive long-term business impact through a unified customer platform.
Job Description
BlueConic is seeking a Customer Support Manager to lead a global support team and drive operational excellence through AI and automation. This role focuses on leading a frontline support team, delivering premium support, managing incident resolution, and collaborating with cross-functional teams to enhance customer experience and operational efficiency.
Requirements
- Lead and develop a team of Customer Support Representatives (CSRs)
- Track, analyze, and report on Support KPIs
- Design and run incident management processes
- Support delivery of premium support services
- Partner with Product, Customer Success, and Enablement teams
- Leverage AI and automation tools
- Serve as a role model for customer empathy
- Actively contribute to quarterly product feedback processes
