Customer Service Manager
IngenicoMilan, Lombardy, Italy
Posted September 25, 2025
Full Time
About the Company
Ingenico is a global leader in payment acceptance and services, operating in 32 countries with over 3,000 employees. The company offers a wide range of solutions including mobile payments, e-commerce, and omnichannel retail, powered by over 40 million devices and 2,500 apps. Ingenico's advanced integrated solutions and extensive partnerships simplify the payment ecosystem, driving commerce forward with innovative services.
Job Description
Ingenico is seeking a Customer Service Manager to strengthen their customer support team and improve service delivery. This role combines operational leadership with project-based thinking, focusing on elevating customer satisfaction and streamlining service processes. The manager will oversee daily customer support operations, lead projects, and collaborate with other departments to ensure high standards of service.
Requirements
- Bachelorās degree in Business, Project Management, or related field
- 5+ years of experience in customer service or operations
- Project management proficiency (Agile/Waterfall)
- Proven ability to manage budgets and timelines
- Strong communication and stakeholder engagement skills
- Analytical mindset with data interpretation skills
- Customer-centric focus and conflict-resolution skills
