The Operations Manager is a strategic leader responsible for ensuring consistent, predictable, and measurable operational performance across various IT functions. This role relies on influence, cross-functional leadership, and data-driven governance to drive IT operational excellence.
Requirements
- Bachelor's degree or equivalent experience
- Minimum of 5 years of experience in ITSM, ITIL and operations governance
- Strong KPI/SLA design and performance management experience
- Strong Vendor management, with experience integrating 3rd party MSP’s and contractors
- Strong Problem Management and troubleshooting process knowledge, root cause identification and corrective action implementation and closure
- Familiarity with observability platforms such as Datadog
- Understanding of Cloud, Datacenter, End User Computing (EUC), and Security operations
- Demonstrated ability to influence without authority
- Proven change leadership and process adoption experience
- Strong communication, analysis, and stakeholder management skills
- Experience with Agile methodologies and Jira
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401k Matching
- Annual Bonus Potential
- Paid Time Off
- Retirement Plan
- Health Savings Account