IT Operations Manager

The Operations Manager is a strategic leader responsible for ensuring consistent, predictable, and measurable operational performance across various IT functions. This role relies on influence, cross-functional leadership, and data-driven governance to drive IT operational excellence.

Requirements

• Bachelor's degree or equivalent experience
• Minimum of 5 years of experience in ITSM, ITIL and operations governance
• Strong KPI/SLA design and performance management experience
• Strong Vendor management, with experience integrating 3rd party MSP’s and contractors
• Strong Problem Management and troubleshooting process knowledge, root cause identification and corrective action implementation and closure
• Familiarity with observability platforms such as Datadog
• Understanding of Cloud, Datacenter, End User Computing (EUC), and Security operations
• Demonstrated ability to influence without authority
• Proven change leadership and process adoption experience
• Strong communication, analysis, and stakeholder management skills
• Experience with Agile methodologies and Jira

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• 401k Matching
• Annual Bonus Potential
• Paid Time Off
• Retirement Plan
• Health Savings Account