IT Service Operations Manager

IT Service Operations Manager role at Parts Town, responsible for leading IT service management processes, delivering IT services efficiently, and improving service quality. The role requires strong leadership, technical, and business acumen skills.

Requirements

• 5+ years in IT Service Management or IT Operations
• 3+ years in leadership or management role
• ITIL v3 or ITIL 4 certification
• 5+ years of experience managing ITSM platforms
• Bachelor's degree in information technology, Business, or related field

Benefits

• Quarterly profit-sharing bonus
• Hybrid Work schedule
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Monthly IT stipend
• Casual dress code
• On-demand pay options
• Health insurance
• 401k/401k match
• Employee assistance programs
• Time away