Customer Support Specialist, Tier 3
HoneyBookSan Francisco, California, United States • Center District, Israel
Posted October 31, 2025
60000 - 85000 USD year
Full Time
About the Company
HoneyBook is an AI-powered business management platform for small business owners, offering comprehensive solutions from lead capture to client communication, contract management, and invoicing. With a focus on automation and actionable insights, the company has processed over $12 billion in transactions since 2013, supporting millions of client relationships. HoneyBook's culture emphasizes values-driven growth and innovation.
Job Description
HoneyBook is seeking a Customer Support Specialist (Tier 3) to provide world-class concierge-level support, empowering T1 and T2 agents. This role involves troubleshooting escalated issues, managing projects, and contributing to high-impact initiatives to elevate member experience. The position demands a team player with a customer-centric approach and a proactive mindset.
Requirements
- 3+ years experience in customer support/customer service with 1+ year technical support experience
- Excellent written and verbal communication skills
- Strong attention to detail and organizational skills
- Experience in project/program management
- Patience, resilience, customer intuition, and grace under pressure
- Experience resolving high-touch escalations
- Product-centered curiosity
Benefits
- Competitive salary
- Meaningful equity
- Wellness programs
- Flexible paid time off
- Exceptional family leave policies
