Customer Success Support Specialist
InspHireTel-Aviv District, Israel
Posted March 25, 2022
Full Time
About the Company
InspHire is a people-centric recruitment consultancy that specializes in sourcing top talent for the internet sector across Israel and internationally. Since its founding in 2017, the firm has built a reputation for delivering world-class, highly personalized recruitment solutions that align candidate skills with employer needs. Its dedicated team of industry experts combines deep market knowledge with a passion for client success, ensuring both job seekers and companies achieve their goals. By blending local insight with global reach, InspHire offers a unique, end-to-end recruitment experience that stands out in the competitive tech hiring landscape.
Job Description
We are looking for a Customer Success Support Specialist to join our team in Israel. The successful candidate will provide best-in-class customer support, work closely with team leaders and CS agents to improve quality of support, and collaborate with the CS Global Program Manager on continuous improvement projects.
Requirements
- 2+ years experience with customer service teams
- Working knowledge of customer service software, databases, and tools
- Expert knowledge in Excel
- Strong client-facing and communication skills
- Advanced troubleshooting skills in a technical environment
- Proficiency in English - spoken and written
Benefits
- Opportunity to work with a growing team and contribute to the development of a new platform
- Collaborative and dynamic work environment
- Chance to learn about solutions for cyber security, anti-fraud, and identity management