Network Growth Specialist

HONK is looking for a Partner Success Specialist to support our Network Growth team, building and managing relationships with service providers who deliver for our customers. This role will handle a high volume of conversations, stay organized under pressure, and drive outcomes through relationships.

Requirements

• Champion HONK's platform-quality story to current and prospective partners
• Create high-quality, compliant, and robust service networks in targeted geographic zones
• Own and protect our joint responsibility of compliance and service standards for our service providers, insurance partners, and roadside consumers
• Drive network quality by rigorously monitoring and managing provider performance
• Handle a high volume of partner communication across email, phone, and chat
• Proactively manage provider churn by diagnosing root causes and leading informed, data-driven corrective conversations
• Build strong relationships with partners while maintaining clear performance expectations
• Negotiate competitive rate schedules that not only win the business but create a win-win for Honk and our providers
• Advocate internally for changes that improve outcomes for partners and customers
• Travel occasionally to industry events and meet partners in person

Benefits

• Medical benefits
• Financial benefits
• Other benefits