Client Success Manager
Hook + Ladder DigitalCanada
Posted December 4, 2025
Full Time
About the Company
Hook + Ladder Digital empowers high‑growth brands to capture market share by augmenting their in‑house marketing leaders with a dedicated fractional team of seasoned experts. The firm targets three core gaps—strategic positioning, marketing execution, and operational capacity—delivering tailored solutions in social media management, paid advertising, SEO/SEM, content creation, analytics, and multi‑location restaurant franchise marketing. By offering an A‑team without the overhead of recruitment, training, or people management, Hook + Ladder Digital provides a scalable, high‑impact partnership that accelerates brand differentiation and growth.
Job Description
We’re Hiring a Client Success Manager! You’ll be the strategic force behind driving growth for our clients across Canada, especially multi-location restaurant brands. You’ll lead client growth, cultivate client relationships, and develop content-driven growth strategies.
Requirements
- Minimum 3+ years in Client/Customer Success, Account Management, or Marketing Management roles
- Bachelor’s degree (or equivalent) in Marketing, Communications, or a related discipline
- 1+ years of experience serving restaurant or hospitality clients
- Fluent in English (C1+), both written and spoken
- Deep understanding of content SEO, audience segmentation, storytelling frameworks, and multi-channel content planning
- Hands-on experience with content workflows and platforms like CMS systems, HubSpot, Notion, Asana, Monday.com
Benefits
- Profit-sharing program
- Flexible PTO
- 100% Remote
- Tons of Autonomy