Customer Experience Operations Manager

We're looking for a Customer Experience Operations Manager who serves as the primary technical administrator and subject matter expert for the Customer Office tech stack and related platforms. Reporting to Senior Director, you'll manage and optimize system configurations, workflows, automations, integrations, and reporting to support customer engagement strategies and operational processes.

Requirements

• 8+ years of experience in Customer, Revenue, or Operations roles
• Significant hands-on experience in ownership of platforms such as Gainsight, Kantata, Salesforce, or similar tools
• Proven experience in configuring, optimizing, and maintaining Customer Experience or Customer Success platforms

Benefits

• Generous Paid Time Off
• 401k Matching
• Tuition Reimbursement