Customer Support Advocate
HootsuiteMexico City, Mexico City, Mexico
Posted February 3, 2026
Full Time
About the Company
Hootsuite is a social media management platform that helps businesses manage their social media presence and engage with their customers.
Job Description
We’re looking for a Customer Support Advocate to help support our customers by providing a world class service within our SLAs, using a passionate and positive approach to the job, as well as in-depth process and product knowledge.
Requirements
- Assist our customers with prompt, friendly and accurate help through any medium or channel
- Troubleshoot reported issues or queries in detail to diagnose and differentiate between product and non-product issues
- Identify and promote opportunities for cross/up-sell or churn prevention and guide customers to the best overall solution for them to maximize the value of Hootsuite
- Maintain a focus on excellence by meeting or exceeding quarterly targets including Quality Assurance (QA), Customer Satisfaction (CSAT), productivity (solves/AHT)
Benefits
- Accommodations will be provided as requested by candidates taking part in all aspects of the selection process
- Generous Paid Time Off
