The Senior Solutions Architect will own the end-to-end design of complex customer/prospect solutions built on top of our social media management platform, with a strong focus on integrations, workflows, and measurable business value.
Requirements
- Participate in strategic client/prospects meetings and discovery workshops with strategic/enterprise accounts to understand business objectives, current tools, and operational constraints.
- Challenge and refine client requirements, uncovering underlying needs and proposing pragmatic solutions grounded in our platform capabilities.
- Articulate complex technical concepts in simple, non-technical language to senior business stakeholders (CMO, Head of Social, Customer Care, Digital, Data teams).
- Act as a trusted advisor on topics such as social data architecture, governance, workflow design, and integration strategy notably on RFP or RFI.
- Lead the design of end-to-end solutions that leverage our core platform capabilities (publishing, engagement, listening, analytics, governance) and integrate with external systems (CRM, customer care platforms, marketing automation, data warehouses, BI tools, etc.).
- Translate complex integration requirements (APIs, webhooks, SSO, data sync, custom workflows) into user-centric, value-oriented solution designs.
- Produce clear architecture artefacts when needed: solution blueprints, sequence diagrams, data flow diagrams, and configuration guides.
- Evaluate feasibility, risks, and trade-offs of different solution approaches, always balancing speed, robustness, and scalability.
- Translate client and operational needs into structured, actionable briefs for Product and Engineering:
- Work closely with Product Managers to prioritise requirements, shape roadmaps, and assess build-vs-configure-vs-integrate options.
- Partner with Engineering to validate technical designs, refine implementation details, and ensure solutions we would be pushing to our clients/prospects are aligned with platform architecture and standards or alternatively set guardrails and manage expectations.
- Provide feedback loops from the field back into the product: recurring patterns, blockers, integration gaps, and opportunities for new capabilities.
- Guide project teams (PS, Customer Success, Partner teams) during implementation as the âdesign authorityâ for the solution.
- Review technical configurations and integration setups to ensure they adhere to the agreed architecture and best practices.
- Help define standards, patterns, and reusable assets (templates, reference architectures, integration playbooks) that make future projects faster and more consistent.
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Relocation Assistance
- Flexible Work Arrangement
