Sr Billing Resolution Specialist

Horace Mann is seeking a detail-oriented and customer-focused Senior Billing Resolution Specialist to support billing operations across Individual Supplemental and Group Products.

Requirements

• Review, evaluate, and process billing changes and premium receivables
• Prepare daily morning deposits and process daily carrier payments
• Maintain Billing Administrative system to ensure accurate invoice generation and premium billing
• Evaluate and act on billing inquiries and payments from clients, agents, school payroll administrators, and third parties
• Resolve billing issues efficiently with a focus on first-call or “once and done” resolution
• Maintain individual production and quality standards across individual, group, and suspense processing
• Identify opportunities for process improvements, eliminating inefficiencies and enhancing controls and procedures

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Health Insurance
• Life Insurance