The Branch Manager II is responsible for directing the activities of a branch, including coaching staff to utilize sales and service skills, developing branch staff to meet and exceed sales and service goals, and managing branch risk and security.
Requirements
- Branch Operations
- Cultivate and nurture relationships with members and community, while attaining and monitoring branch goals and progress.
- Apply and evaluate policies and procedures set for the branch.
- Manage the security and safety of the branch.
- Create and maintain a cross-selling environment within the branch.
- Monitor branch activity, including number of transactions, volume, teller errors, loan volume, product sales and new accounts.
- Recommend and monitor budget to management relative to the physical, human resource and other costs of the branch operation.
- Conduct loan interviews.
- Process, recommend approval and/or close loans.
- Assist staff or members in solving complex account problems.
- Management
- Responsible for the overall direction, coordination, and evaluation of staff.
- Maintain a highly motivated and well-trained staff, maintaining effective employee relations.
- Support hiring efforts of qualified applicants.
- Lead effective sales meetings and related activities.
- Evaluate the job performance of branch office staff to ensure quality of work and service to members.
- Schedule and cross-train adequately to ensure effective branch succession and efficient branch operation.
- Monitor branch operations and appearance to ensure a consistent, professional approach.
- Appearance and operations include but are not limited to policies such as Dress Code and Branch Facilities as well as actions expected per our CORE Values
- Training employees; planning, assigning and directing work.
- Conducting performance appraisals; rewarding and disciplining employees.
- Addressing complaints and resolving problems per policies, procedures and applicable laws
- SUCCESS LOOKS LIKE
- Being Resilient: Rebounds from setbacks and adversity when facing difficult situations.
- Builds Effective Teams: Builds strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
- Decision Quality: Makes good and timely decisions that keep the organization moving forward.
- Develops Talent: Develops people to meet both their career goals and the organization's goals.
- Directs Work: Provides clear direction and accountabilities.
- Ensures Accountability: Holds self and others accountable to meet commitments.
- Manages Conflict: Handles conflict situations effectively, with a minimum of noise.
- EXPERTISE YOU NEED
- Education & Experience
- Bachelor's degree (B. A.) from four-year college or university; plus, three to five years’ related experience and/or training; or equivalent combination of education and experience.
- Technically savvy, sales-oriented background preferred. Related work experience may substitute for education.
- NMLS Certification
Benefits
- Medical, Dental, & Vision Insurance for full-time and reduced full-time employees & their families
- Telemedicine for part-time employees
- Paid Group Life and Disability Insurance
- Employee Assistance Program
- Tuition Reimbursement Program
- 401K Retirement Savings
- Employer 401K Retirement Contributions & Matching upon eligibility
- Discretionary Annual Incentive Bonus based on eligibility criteria
- Paid Time Off per Full Calendar Year
- Paid Birthday Holiday
- 2 Paid Wellness Days
- Up to 24 hours of Paid Volunteer Time annually
- 11 Paid Holidays
