Senior Application Support Engineer, Managed Services

At Horizontal Digital, we are a digital consultancy that creates experiences that solve customer needs for Fortune 500 companies in intuitive and empathetic ways. We are looking for a Senior Application Support Engineer to join our team.

Requirements

• Analyze error logs and review inherited code to determine the root cause of issues reported by the client.
• Utilize systems like Jira Service Desk and Microsoft Teams to communicate directly with clients or team members regarding findings and recommendations.
• Work directly with the client on system enhancements and bug fixes on a per-ticket basis.
• Educate yourself on a variety of different clients, their industries, and their codebases to offer solutions in the moment and forward-thinking recommendations.
• Learn and develop your experience with tools, technologies, and platforms like Sitecore, Coveo, Solr, Contenful, Order Cloud, Azure Cloud, AWS, JSS, and a variety of custom solutions.
• Participate in a weekly on-call rotation with all other team members.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance