Senior Application Support Engineer, Managed Services

As a Managed Services Support Lead, you will be an important part of a growing global team of talented Application and Infrastructure engineering professionals. You will be able to test your troubleshooting and analysis skills by mentoring a variety of engineers in solving complex and high priority issues for clients.

Requirements

• Analyze error logs and review inherited code to determine the root cause of issues reported by the client.
• Utilize systems like Jira Service Desk and Microsoft Teams to communicate directly with clients or team members regarding findings and recommendations.
• Work directly with the client on system enhancements and bug fixes on a per-ticket basis.
• Educate yourself on a variety of different clients, their industries, and their codebases to offer solutions in the moment and forward-thinking recommendations.
• Participate in a weekly on-call rotation with all other team members.