Customer Support Advocate (Europe - Remote)

We are a remote-only company building software for Airbnbs to rent themselves. We are looking for a Customer Support Advocate to empower our hosts by delivering fast, empathetic support and guiding them through our product.

Requirements

• 3+ years of hands-on experience in technical support for a B2B or B2C SaaS product
• Has a keen eye for detail and eagerness for constant improvement
• Is excited to work with a deeply technical product where learning quickly is part of the job

Benefits

• 35 days off per year, encouraged
• Complimentary mental health and emotional support with therapists on call through Slack by Spill
• Earn virtual coins through our peer recognition platform and redeem them through gift cards, donations, or monetary rewards