Customer Support Advocate (Europe - Remote)

We are a remote-only and fully distributed company that builds software for Airbnbs to rent themselves. We're looking for a Customer Support Advocate to empower our hosts by delivering fast, empathetic support and guiding them through our product.

Requirements

• 3+ years of hands-on experience in technical support for a B2B or B2C SaaS product
• Keen eye for detail and eagerness for constant improvement
• Comfortable adapting to frequent changes and improvements

Benefits

• 35 days off per year
• Parental leave
• Complimentary mental health and emotional support with therapists on call
• Virtual coins through peer recognition platform