Head of Customer Service

Host Wise is a game-changing property management company in Portugal, driven by a passion for revolutionising the vacation rental and real estate investment sectors. As Head of Customer Service, you will be responsible for the strategic leadership, performance, and operational governance of our Customer Service function, supporting a growing portfolio of over 600 properties across multiple markets.

Requirements

• Bachelor’s degree in a relevant field and 5+ years of experience in Customer Service, including at least 3 years in people management roles
• Proven experience leading teams in fast-paced, high-volume operational environments, with a strong focus on service excellence
• Solid hands-on experience with market-recognised ticketing systems, cloud call centers, and AI tools applied to Customer Support
• Analytical and performance-driven mindset, with financial awareness, resilience, and availability to support a 24/7 operation (including weekends)

Benefits

• True autonomy to innovate, experiment, and bring your ideas to life
• Growth: Accelerated career progression in both responsibility and compensation
• Flexibility: Remote-friendly work policy and focus on work-life balance
• Culture: A team that values autonomy, trust, and real results — not endless meetings
• Community: Regular team events to celebrate our wins together
• Workspace: Modern office in downtown Porto with a beautiful terrace