Customer Care Representative (Web Hosting)

We are a hosting company that provides web hosting services to millions of websites. We are looking for a Customer Care Representative to handle customer inquiries and provide timely, accurate, and courteous support.

Requirements

• Minimum 2-3 yrs. of experience in web hosting technical support or a related field.
• Strong knowledge of web hosting technologies (domains, DNS, email systems, website management).
• Experience handling escalations, case management, and customer-facing technical issues.
• Excellent communication skills with the ability to coach, mentor, and train junior staff.
• Problem-solving mindset with strong analytical and troubleshooting skills.
• Familiarity with CRM/ticketing tools and escalation workflows.

Benefits

• Opportunity to work with a global, purpose-driven team
• Fast-moving, agile company with a dynamic work environment
• Career growth and professional development opportunities