Customer Support Engineer (Web Hosting)

We’re creating the legend behind our incredible brand by redefining the new standard for web hosting. Our aim and promise is bold: to become the world’s most trusted hosting company. We’re helping our customers tell their stories and connect with their people.

Requirements

• Manage & respond to customer inquiries via chats, calls, and emails.
• Tracking customer functional requirements.
• Build a trust relationship for customer account loyalty and engage customers.
• Handle customer complaints and provide appropriate solutions.
• Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, and following up to ensure resolution.
• Process orders, forms, applications, and requests.
• Attracts potential customers by answering product and service questions and suggesting information about other products and services.
• Generate sales leads.
• Manage customers' accounts.
• Maintain customer databases by updating account information.
• Set up new customer accounts by recording account information.
• Keep records of customer interactions and transactions.