Manager, Onboarding

We're looking for a Manager, Onboarding to lead a team of Onboarding Specialists and ensure they deliver an exceptional onboarding experience to our service professionals. As a Manager, Onboarding, you'll be responsible for developing a high-performing team, ensuring proper escalation processes are followed, and acting as the primary resource for your team. You'll work closely with the Senior Manager and Director to ensure your team is equipped to help new customers successfully integrate into our platform and get the most value from our services from day one.

Requirements

• Drive key metrics for the Onboarding team
• Manage team schedules and daily attendance
• Conduct weekly performance reviews
• Ensure proper escalation processes are followed
• Manage monthly performance metrics and bonuses
• Track all key metrics with accuracy
• Document all one-on-one meetings, performance discussions, and coaching sessions

Benefits

• Health care insurance (medical, dental, vision, disability)
• Employee assistance program
• 401(K)
• Flexible time off
• Paid parental leave
• Tech reimbursement
• Other company benefits