Intake Coordinator

We are a mission-driven organization dedicated to improving the lives of seniors as they age. We are passionate about providing seniors and their families with a comprehensive, vetted and coordinated in-home service network that is high-touch, tech-enabled, compassionate and extremely well managed.

Requirements

• 3+ years of Inside Sales or Intake experience, preferably in private pay home care, senior care, or health care services.
• Proven ability to manage high volumes of inbound inquiries while delivering exceptional customer service.
• Bachelor’s degree preferred or equivalent work experience in sales, healthcare intake, or customer service.
• Experience with CRM systems (HubSpot preferred) and comfort using technology to manage leads, track progress, and report on KPIs.
• Strong interpersonal skills with a high degree of empathy, professionalism, and active listening.
• Self-starter with excellent follow-up discipline and a results-driven mindset.
• Exceptional written and verbal communication skills; ability to convey information clearly and compassionately.
• Experience in private pay home care or healthcare sales is strongly preferred; familiarity with industry practices a plus.
• Demonstrated ability to work collaboratively across departments to achieve company goals while reporting on key performance metrics.

Benefits

• 401k
• Medical, Vision & Dental Insurance
• PTO, Sick Time, Floating Holidays