Vice President of Customer Success
HouzzUnited States
Posted January 28, 2026
Full Time
About the Company
Houzz is a community-centric, innovative tech company that creates the best experience for home renovation and design.
Job Description
Houzz is seeking a Vice President of Customer Success to lead and scale Customer Success across Houzz Advertising and Houzz Software. The ideal candidate will have 12+ years of experience in Customer Success, Account Management, or related revenue leadership roles, and a proven track record of building and scaling teams in high-growth environments.
Requirements
- 12+ years of experience in Customer Success, Account Management, or related revenue leadership roles
- Proven experience leading Customer Success at scale for B2B SaaS and/or Advertising platforms
- Demonstrated ownership of Retention and Adoption KPIs at the executive level
- Experience partnering with Product teams to drive adoption and influence roadmap decisions
- Track record of building and scaling teams in high-growth environments
Benefits
- Flexible Paid Time Off (PTO)
- Home internet stipend
- Medical, dental, and vision benefits
- Maternity/paternity leave program
- Employee Assistance Program (EAP)
- Professional Development Reimbursement Program
- 401(k) retirement savings plans (Pre-Tax and Roth)
- Flexible Spending Accounts (FSA) - Medical & Dependent Care
- Health Savings Account (HSA) with company contribution
- Healthy at Houzz program
